Published: Sun, November 11, 2018
Industry | By Terrell Bush

Apple says it found issues with some iPhone X and MacBook devices

Apple says it found issues with some iPhone X and MacBook devices

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens. Or, the display might react even though it was not touched. That includes Bloomberg's Mark Gurman, who reported on the issue yesterday and posted a video a year ago of his iPhone X screen woes.

As with the MacBook Pro replacement program, you can either visit an Apple Store, authorized service center or mail your iPhone X. Once received, Apple will replace the entire display module regardless of warranty status. The iPhone X, which was continued this year after Apple launched the iPhone XS, XS Max and XR, is the only model affected, according to the company.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund.

The iPhone X's screen issue wasn't the only one acknowledge by Apple yesterday.

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Apple on Friday quietly announced free service programs aimed at fixing endemic problems with two of its most high-profile and expensive devices, the iPhone X and the MacBook Pro.

Now Apple has announced that customers can have a free screen replacement, with customers who have already paid for the fix able to request a refund.

As far as the 13-inch MacBook Pro is concerned, Apple said that the problems are related to the storage drives, and may lead to data loss.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.

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