Published: Wed, May 16, 2018
Business | By Tara Barton

Japanese Rail Company Issues Apology After Train Departs 25 Seconds Early

Japanese Rail Company Issues Apology After Train Departs 25 Seconds Early

But in Japan, they take public transport far more seriously - as shown by a weird recent incident.

The incident occurred when a West Japan Railway Company (JR-West) service departed the Notogawa Station at 7:11:35am on May 11, when it was very clearly scheduled to depart at exactly 7:12am.

JR West has said further education and training will be carried out to ensure this does not happen again.

The conductor of the 7.12am train to Nishi Akashi Station in Hyogo Prefecture wrongly thought he was supposed to leave at 7.11am and closed the doors at that time. One of them told a station attendant that the train had left early, and when word got to JR West headquarters, the official apology was issued. However, there were several people waiting to board left behind, and one person reported the incident to JR West.

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In a statement, West Japan Railways added: 'We will be thoroughly evaluating our conduct and striving to keep such an incident from occurring again'.

A rail company was so embarrassed about one of its services leaving early that it felt the need to apologise.

However, it turned out there actually were a few people on the platform who'd been hoping to board the train, and when the conductor didn't notice them and chose to leave, they got left behind.

Just past year, managers of the Tsukuba Express Line between Tokyo and Tsukuba apologized after a train departed 20 seconds earlier than scheduled, even though passengers did not complain.

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