Published: Tue, March 13, 2018
Business | By Tara Barton

Millennial railcard chaos as site crashes and only 10000 available

Millennial railcard chaos as site crashes and only 10000 available

The site, railcard.co.uk, showed a message saying that "the service is unavailable" after a scramble for the new tickets for 26 to 30-year-olds.

The popularity of the millennial railcard became clear this morning, after the website for people to get their hands on one crashed due to demand.

Millennials keen to apply for the card must register online and they will be allocated on a first come first serve basis, the Rail Delivery Group said. "We're really sorry this is happing and have our whole team on it".

However, rather than being a physical card, the 26-30 card will be available via the Railcard app on your phone.

A limit was placed on the number of cards available while the scheme is trialled to assess the impact on revenue and passenger numbers.

The millennial railcard announced in Philip Hammond's last Autumn Budget largely grants those aged 26-30 the same privileges as holders of the 16-25 railcard; that is, a third off all travel. They also reassured customers at 10:20am that there were still railcards available, however there were still website difficulties due to the demand.

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The site crashed, and many were unable to access it, and there were complaints that there were no notifications either by email or social media that the tickets had gone on sale. "Sort out your website to make it fair!"

Tom Drury, from London, wrote: "The launch of the new railcard is a shambles".

The card is aimed at leisure travellers, with no discounts on season tickets and a £12 minimum fare on all journeys between 4.30am and 10am, excluding weekends and public holidays.

Some people have questioned why there is a need for another trial of the card, after a trial across the Great Anglia network proved successful.

The majority of people would not be able to get additional discounts between the age of 25 and 60, when a senior railcard kicks in.

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